Who has to pay tolls in Norway?
The vehicle owner or the holder of a user agreement, regardless of vehicle nationality, has to pay tolls on Norwegian toll
roads. Read more about the rate groups here.
What is the legal basis for toll payment?
The legal basis for toll payment in Norway is Section 27 of the Norwegian Road Act (Veglova §27) and the Norwegian Regulations
relating to the Payment of Road Toll (Forskrift om betaling av bompenger).
Why does Park Trade Europe AB (Epass 24) collect payment on toll roads in Norway?
In order to operate the toll collection efficiently, the toll chargers invited a joint tender to outsource the task of collecting
payment from foreign vehicles without a user agreement or toll payment tag. The tender resulted in a contract with Park Trade,
which specializes in cross-border payments and debt collection.
Why register foreign rental / leasing cars?
If you register, you as the renter / lessee will receive the invoice directly. If you do not register, the invoice will be
sent to the rental / leasing company. The company may add administration fees to cover their cost of handling the invoice
and collecting the amount from the renter / lessee. Please take care to only register for the period you are renting /leasing
the vehicle, to avoid invoices for toll transactions generated by future renters / lessees.
Why register an Epass24 account for my own foreign car?
Registering for an Epass24 account will normally reduce the time from your journey(s) to you receive your invoice. Furthermore,
you will have full control over where the invoices are sent, and you can access your invoices, check due dates, view photos,
register for e-mail delivery and make payment in due time when travelling. You may at any time register changes or cancel
the registration. Please note that you instead need to register with a toll service provider for a user agreement to get these
same advantages if a toll tag is mandatory for your vehicle.
Do I need to make an international bank transfer in order to pay?
No, normally not. Epass24 offers customers a choice of paying to a bank account in their local currency or to a Norwegian
bank account. Payments can also be made by VISA or Mastercard at Epass24.com.
Do I need to make an international call if I have any questions for Epass24?
Yes, the customer service phone is a Swedish number +46 8 663 54 00. However, phone calls may not be the best way to obtain
information, please consider making contact electronically. Complaints about invoices should be made on the standard appeal
form epass24.com/appeal, for the staff to handle your case most efficiently.
Why did it take so long to receive the invoice after travelling in Norway?
Processing data and finding relevant information might take some time. Toll transactions are also put on hold for short periods
to enable more toll transactions to be included in the same invoice.
Why does the invoice include photos of my car?
The photo is captured at an automatic toll station. If a vehicle does not have a valid toll tag, a picture of the licence
plate is automatically taken in order to link the vehicle to its registered owner. The photos are included in the invoice
to prove that the toll transaction took place.
I was driving at night. Why are the photos bright?
The brightness of the photo is auto-adjusted in order to read the licence plate number.
I have received an invoice from Epass24, even though I had a valid toll tag. What happened?
In rare cases it may be that your valid toll tag was not registered. The invoice from Epass 24 has to be paid, using the payment
methods on the invoice. The original invoice is for road tolls only, without any invoice fees.