Driving a foreign registered vehicle in Norway?
All vehicles must pay road tolls in Norway.
Please note that there are special regulations for vehicles heavier than 3,500 kg. More information is available at Mandatory tag for all heavy commercial vehicles | AutoPASS
We recommend following options for payments for vehicles up to 3,500 kg.
Option 1 - User agreement
Register a user agreement with a toll service provider and receive a toll tag by post.
Option 2 – EPASS24 registration:
Register your vehicle at EPASS24 and drive without a toll tag
With option 1 the following will apply:
- You receive a toll tag that must be mounted on the inside of the vehicle’s windscreen.
- You will receive discounted toll rates of 20 % on each transaction (applying to light vehicles up to 3,500 kg).
- There will be only one toll charge per hour where the one-hour rule applies.
- There will be a maximum monthly cap on your toll charges, where such a system is practised.
- You will be charged the correct toll rate based on your vehicle’s environmental data (i.e. diesel, petrol, zero-emission etc.)
- You will have different payment options, depending on which toll service provider you register with.
If you choose this option, you should select one of the toll service providers listed here: https://www.autopass.no/en/user/contact-a-toll-service-provider/. The toll service provider will also register your car’s environmental data when you enter into a user agreement.
It is not possible to get a toll tag for light vehicles up to 3,500 kg at Norwegian border. If you choose to enter an user agreement, this should be done well in advance before driving to Norway. Toll tags are only available at the border for heavy vehicles above 3,500 kg.
With Option 2 the following will apply:
- You will be charged fully for every toll station you pass (no discounts.)
- You will have the option of paying by credit card or receive an invoice.
- You may choose to receive invoices electronically
- In Cities with environmental toll system, you will be charged the correct toll rate based on your vehicle’s environmental data – provided that you also register your vehicle’s environmental data separately at www.autopass.no/ed
Important points to keep in mind
Remember to terminate the user agreement with your toll service provider and to remove the tag from the vehicle if you sell. You are responsible for toll payments regardless of who uses the vehicle for as long as the agreement is valid.
Likewise, if you have registered with Epass24, remember to terminate your user agreement if you sell the vehicle.
Frequently asked questions about Epass24 and payments
Who has to pay tolls in Norway?
The vehicle owner or the holder of a user agreement, regardless of vehicle nationality, must pay tolls for driving on Norwegian toll roads. Read more about the rate groups here.
What is the legal basis for toll payment?
The legal basis for toll payment in Norway is Section 27 of the Norwegian Road Act (Veglova §27) and the Norwegian Regulations relating to the Payment of Road Toll (“Forskrift om betaling av bompenger”).
Why does Park Trade Europe (through the service Epass24) collect payment on toll roads in Norway?
In order to operate the toll collection efficiently, the toll chargers launched a joint call for tender to outsource the task of collecting payment from users of foreign vehicles that do not have a user agreement or toll payment tag. The tender process resulted in a contract with Park Trade Europe, which specializes in cross-border payments and debt collection. Park Trade Europe operates the Epass24 service for this purpose.
Why register foreign rental/leasing cars?
If you register, you as the renter/lessee will receive the invoice directly. If you do not register, the invoice will be sent to the rental/leasing company. The company may add administration fees to cover their cost of handling the invoice and collecting the amount from the renter/lessee. Please take care to only register for the period you are renting/leasing the vehicle, to avoid invoices for toll transactions generated by future renters/lessees.
Why register an Epass24 account for my own foreign car?
Registering for an Epass24 account will normally reduce the time from your journey(s) till you receive your invoice. Furthermore, you will have full control over where the invoices are sent, and be able to access your invoices, check due dates, view photos, register for e-mail delivery and make payment in due time when travelling. You may at any time register changes or cancel the registration. Please note that for vehicles over 3,500 kg, you must register with a toll service provider for a user agreement and mount a toll tag on the inside of the windscreen. Epass24 agreements cannot be used for heavy vehicles. Please find more information at Mandatory tag for all heavy commercial vehicles | AutoPASS
Do I need to make an international bank transfer in order to pay?
Normally not. Epass24 offers customers a choice of paying to a bank account in their local currency or to a Norwegian bank account. Payments can also be made by VISA or Mastercard at Epass24.com.
Do I need to make an international call if I have any questions for Epass24?
Yes, the customer service phone is a Swedish number +46 8 663 54 00. However, phone calls may not be the best way to obtain information. Please consider making contact online. Complaints about invoices should be made on the standard appeal form Epass24.com/appeal, for the staff to handle your case most efficiently.
Why did it take so long to receive the invoice after travelling in Norway?
Processing data and finding relevant information might take some time. Toll transactions are also put on hold for short periods to enable more toll transactions to be included in the same invoice.
Why does the invoice include photos of my car?
The photo is captured at an automatic toll station. If a vehicle does not have a valid toll tag, a picture of the licence plate is automatically taken in order to link the vehicle to its registered owner. The photos are included in the invoice to prove that the toll transaction took place.
I was driving at night. Why are the photos bright?
The brightness of the photo is auto adjusted in order to read the licence plate number.
I have received an invoice from Epass24, even though I had a valid toll tag. What happened?
In rare cases it may be that your valid toll tag was not registered. The invoice from Epass24 must be paid, using the payment methods on the invoice. The original invoice is for road tolls only, without any invoice fees.
How can I contact Epass24?
If you need assistance, contact https://www.epass24.com/customer-support
offering customer service in most European languages.
Customer support from Epass24
File an appeal here if you believe the toll charge is incorrect: https://www.epass24.com/appeal/
Monday–Thursday: 9 am–5 pm
Friday: 9 am–4 pm
Saturday and Sunday: CLOSED
Bank holidays: CLOSED
Phone: +46 8 44 68 00 00