Whom should I contact if I have questions about my toll tag agreement?

Raise any questions about your toll tag agreement directly with the toll road operator you have an account with. For inquiries about how to enter into an agreement and get a toll tag, contact the toll road operator you want to sign up with. Click here for an overview of the toll road operators and their contact information.

If you are not sure which operator you have signed up with, you can find out by looking at your invoice. All the toll road operators have a website where you can log in to your account and manage your toll tag agreement. 

How do the toll stations work in Norway?

There are approximately 60 toll plazas in Norway at which you can pay using the AutoPASS toll tag. All of these are marked "AutoPASS". In automatic AutoPASS plazas you drive straight through without stopping with or without a tag.

The only manual toll road plaza in Norway where you cannot use the AutoPASS tag as you drive through is the Atlanterhavstunnel, where you have to stop and pay in advance.  

How can I obtain an AutoPASS on-board unit (tag)?

You must enter into a contract with a toll road operator and pay a deposit of NOK 200 for the tag.

You can order a tag and enter into a contract online: You select the operator with whom you want to have a contract from the overview of toll road operator The tag arrives in the post.

Can I drive on all toll roads in Norway and Scandinavia with an AutoPASS contract?

In Norway you can drive on all toll roads with the AutoPASS sign, as long as you have a valid contract.

With an AutoPASS contract you may also use the tag in Denmark and Sweden on ferries and bridges (the EasyGo partnership).

Which toll tags may be used in Norway, and where can the AutoPASS tag be used?

In addition to the AutoPASS tag, the BroBizz and ØresundBizz tags may be used in Norway.

The Autopass tag may be used in facilities affiliated with EasyGo.

Are motorbikes required to pay tolls in Norway?

Motorbikes do not pay tolls in Norge. Exceptions are the Atlanterhavstunnel and ferries. 

Roads and toll road operators – overview of rates, discounts, one-hour rules and monthly ceilings.pdf

What do I do when I have driven through a toll road without paying?

All toll plazas in Norway are automatic, except for Atlanterhavstunnelen, and you can drive through them without stopping even if you do not have a tag.

If you are driving without a tag:

  • A photograph is taken of the registration number of all cars that drive through without a tag. An invoice is sent to the vehicle owner by post and with no additional charge. This also applies to foreign vehicles.

 

I have been charged an additional fee of 300 NOK. Why?

You have not paid the invoice for passages before 01.10.2017 in due time.

How do I sign a company contract?

Both Norwegian and foreign companies can sign a company contract. A company contract makes it possible to link several vehicles to one contract; however, there must be an on-board unit (tag) in each vehicle. This type of company contract is given to industrial and public transport companies, and is linked to an organization number.

See more information about Compulsory tag for all heavy commercial vehicles over 3.5 tonnes

 

Do you have questions about the compulsory tag?

See FAQ about the compulsory tag.

How do I use MyPage?

We have made a user manual as you will find here: www.autopass.no/en/guide-to-mypage