Who carries out the inspection?

Norwegian Customs, the Norwegian Public Roads Administration and the police have the inspection authority.


How does the inspector know that the vehicle has a valid electronic toll payment tag?

The inspector looks up the vehicle or the toll tag in a status list of valid toll tags for heavy vehicles. All the toll tag issuers in Norway and abroad that issue valid toll tags in Norway (AutoPASS and Brobizz toll tags from Brobizz AS and from the Øresund bridge) forward status lists of valid toll tags every evening. The next morning the toll tags are included on the status list used by the toll collection points and the inspection authorities. 


How does the inspector know that a private car is used for social, domestic and private purposes so that I am not fined?

The inspector can see that the vehicle is registered to a private individual and is not carrying goods, does not have a logo on the vehicle or other signs that the vehicle is used for business purposes.

If you are unsure that the inspector will spot that this vehicle is used for social, domestic and private purposes, order a toll tag. The toll tag is free of charge, you only pay a deposit of NOK 200 which you get back if you sell the vehicle.


Will there be a problem with the inspection if I have several valid electronic toll payment tags for the vehicle?

On the inside of your front windscreen you may have any valid tag for heavy vehicles in Norway (AutoPASS or Brobizz toll tag from Brobizz AS or the Øresund bridge) that is linked to the vehicle’s registration number. These toll tags will appear on the inspector’s status list. You can only have one electronic toll payment tag on the inside of the front windscreen. If you have several electronic toll payment tags, the rest must be stored in radiation-tight packaging.


What happens if am inspected and do not have a valid electronic toll payment tag fitted on the inside of the front windscreen?

You will be fined NOK 8,000 for the first inspection. The fine is NOK 16,000 for a repetition.


What happens if I am stopped several times without a valid toll tag?

The fine is increased by 50 % if it is not paid within a period of three weeks. The fine of NOK 8,000 increases to 12,000 and fines of NOK 16,000 increase to 24,000. 


What happens if I don't pay the fine?

The fine is increased by 50 % if it is not paid within a period of three weeks. The fine of NOK 8,000 increases to 12,000 and fines of NOK 16,000 increase to 24,000.


Where can I appeal against the fine?

Send the complaint to the inspection authority that imposed the fine. Complaints for the:

  • Norwegian Public Roads Administration must be sent to the regional office where the fine was imposed.
  • police must be sent to the police district where the fine was imposed.
  • Norwegian Customs Authority should be sent to the regional customs office where the fine was imposed.

How do I write a complaint for a fine?

You may complete a complaint form or write an e-mail or letter containing your complaint. The complaint must contain justification for the complaint. You must provide relevant documentation for the justification of the complaint. Log in to "MinSide" or contact your toll road operator to obtain the necessary documentation. This is an example of the relevant documentation (screenshot) that you can obtain from the toll road operator.


Contact information

Phone: 22 98 40 00 (weekdays at 09:00–15:00)

Phoning from abroad: +47 22 98 40 00 (weekdays at 09:00–15:00)

www.fjellinjen.no/chat (weekdays at 08:00–20:00)

For information regarding your contract, contact your toll road operator