A complaint related to errors in invoices must be submitted in writing to the toll road company. If you have a contract with a toll road operator, this contract governs the relationship between you and the toll road operator. The invoicing of individual passages for vehicles without a contract follows from the Regulations relating to the payment of tolls. Disputes between toll road operators and customers are civil disputes and are subject to the Dispute Act’s provisions on mediation and procedure in civil disputes. In these cases the Norwegian Public Roads Administration is not the appellate authority.
In cases where the toll road company makes an individual decision, appeals must be submitted in writing to the toll road company. This applies, for example, if the toll road operator has declined an application for exemption from tolls pursuant to the exemption scheme. If your appeal fails, but you wish to sustain the appeal, the next appellate authority is the Norwegian Public Roads Administration. The toll road operator shall submit the appeal, with its recommendation, to the Norwegian Public Roads Administration.