If you want to cancel your user agreement, you should return the tag and have your deposit refunded. We encourage everyone to return unused tags to the company with whom you have a user agreement.

If you have questions related to your toll tag, please contact the toll service provider with whom you have an agreement.

Remember to notify the toll service provider with whom you have signed an agreement

  • when your address changes
  • when you change your car

Remember to delete the vehicle from your user agreement immediately when you sell your car. Contact the company you have the agreement with to find out the easiest way to do this. This also applies if you wish to transfer the agreement to a new vehicle. We recommend that you make an agreement with the new owner as to who will pay for toll transactions on the day of the sale, so that the matter can be easily settled between yourselves in case the invoice for toll transactions after the time of sale is sent to the previous owner.

 

Old AutoPASS tags

The tags are from two different manufacturers but function in the same way. These tags will continue to be delivered until the individual toll road companies’ supplies run out.

New AutoPASS tags

The tags are from two different manufacturers (Norbit and Kapsch). They are somewhat different in size and design from the old tags, but work in the same way. 

The toll road companies ensure that new tags are sent out when the old ones need to be changed.

From summer 2014 the new AutoPASS tags will be delivered with a new design and new method of attaching them.

The respective links below show you how to install the old and new types of AutoPASS tag in your vehicle.

The old and the new AutoPASS tags
Attachment

The tag should be attached to the inside of the windscreen with a sticker or bracket device that comes with the tag. If you need a new sticker or bracket, you can contact your toll service provider.

Removing the old bracket or sticker

The old bracket is usually very firmly attached. Time and patience will be required. It is easier to leave the old bracket on the windscreen. Never use a screw driver or other metal objects to remove the bracket. This may damage the windscreen.

Try the following

The adhesive pad between the bracket and the windscreen needs to be softened/moistened first. Try ordinary washing-up liquid or an adhesive solvent. Adhesive solvents are available in spray bottles.

Apply the solvent/liquid to the windscreen above the bracket, so that it runs down to the adhesive pad behind the bracket. Repeat this several times. It may be a good idea to cover the dashboard with a rag or towel to protect it against spillage. Let the liquid work for 5-10 minutes before trying to pull the bracket loose with your fingers, a plastic spatula or another plastic object that will not damage the windscreen. If it does not come off, try with more solvent/soap and wait a little longer. Eventually, one edge will come loose so that you can pull it off.

Moving the tag is only permitted if you change your car. Your tag is linked to the registration number of your vehicle.

If you change your car, you must notify your toll service provider so that the agreement is linked to your new car instead of your old one. You otherwise risk being invoiced for toll transactions generated by the new owner of your old car.

Returning a tag when an agreement is terminated

If you terminate your agreement, contact your toll service provider for more information.

If you choose to throw away the tag, it must be disposed of as environmentally harmful waste, at a return facility for electronic waste.