Who has to pay tolls in Norway?
All drivers, regardless of nationality, have to pay on Norwegian toll roads. There are two tariff classes: light vehicles
(3.5 tons and less) and heavy vehicles (above 3.5 tons). Motorcycles do not pay tolls in Norway.
What is the legal basis for toll payment?
The legal basis for toll payment in Norway is vegloven §27 (Road Act), which states that tolls can be used to finance roads,
and in some cases also public transport.
Why does a Euro Parking Collection collect payments for toll roads in Norway?
In order to operate the toll stations efficiently, the toll road oprators have outsourced the task of collecting payments
from foreign vehicles to EPC, which specializes in cross-border payments and debt Collection.
Why register foreign rental / leasing cars?
If you register, you will get the invoice directly. If you don’t register, the invoice will be sent to the rental / leasing
car company. The company will add administration fees to cover their cost of handling the invoice and collecting the amount
from the renter /lessee.
Why register my own foreign car?
Registration will reduce the time from your journey to you receive your invoice. You have control over where the invoice is
sent, and thereby avoid reminders and potential added charges. You can add your e-mail address and receive the invoice directly
to your e-mail. You may at any time notify EPC about changes or cancel the registration.
Do I need to make an international bank transfer in order to pay?
No, normally not. In most cases EPC offers the customer a choice between payment to a bank account in their local currency
or to a Norwegian bank account. This option is available in Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany,
Hungary, Ireland, Italy, Latvia, Lithuania, the Netherlands, Norway, Poland, Portugal, Rumania, Slovakia, Spain, Sweden, Switzerland
and the United Kingdom. The invoice is stated in the local currency, based on the exchange rate of the invoice date. It is
also possible to pay by VISA or MasterCard.
Do I need to make an international call if I have any questions to EPC?
Questions and complaints should be addressed to EPC online at www.epcplc.com/communication . This will enable EPCs staff to handle your case. For some countries - Finland, Germany, Italy, the Netherlands, Norway,
Portugal, Spain, Sweden and United Kingdom – it is possible to dial a local number which is redirected to EPC’s multilingual
customer support. The price rate will be the same as regular domestic calls in your country.
What will the invoice look like?
The invoice will be in the language of the cars nationality for the following 17 countries:
AT-DE , CH , DE , DK , EN-GB , ES , FI-FIN , FR , IS , IT , LT , LV , NL , NO , PL , PT , SV-SE .
It took many months from I travelled in Norway to I received the invoice. Why?
Processing data and finding relevant information might take some time. Toll passages are also put on hold for short periods
to enable more toll passages to be included in the same invoice. Therefore, the invoicing time may be longer than you are
I have been charged an additional fee of 300 NOK. Why?
You have been charged a fee of 300 NOK for one of the following reasons:
- You have passed a manual toll plaza in the AutoPASS-lane without having a valid On-board Unit.
- You have not paid the invoice in due time.
If the invoice with the additional fee is not paid, you will get a new invoice with an additional fee of 150 NOK.
Why does the invoice include images of my car?
The image is captured at an automatic toll station. If a vehicle does not have a valid On-board Unit an image of the licence
plate is automatically taken in order to connect the vehicle to its registered owner. The images are included on the invoice
to prove that the toll passage took place.
I was driving at night. Why are the images bright?
The brightness of the image is auto-adjusted in order to read the license plate number.
I have received an invoice from the EPC, although I had a Visitors’ Payment agreement. What happened?
In rare cases it might happen that a payment point you have passed is not registered by our system. If the invoice from EPC
is just for the road toll, it has to be paid (using the payment methods on the invoice). If you have received a fine, send
a copy of the invoice to email@example.com , and we will make sure that you only have to pay the road toll.