Whom should I contact if I have questions about my toll tag agreement?

Raise any questions about your toll tag agreement directly with the toll road operator you have an account with. For inquiries about how to enter into an agreement and get a toll tag, contact the toll road operator you want to sign up with. Click here for an overview of the toll road operators and their contact information.

If you are not sure which operator you have signed up with, you can find out by looking at your invoice. All the toll road operators have a website where you can log in to your account and manage your toll tag agreement. 


Who carries out checks?

The police, customs authorities and the Norwegian Public Roads Administration are authorized to carry out checks.


How does the controller know that the vehicle has a valid toll tag?

The controller searches for the vehicle or tag in a status list of valid tags for heavy goods vehicles in Norway. All companies in Norway and abroad who issue toll tags that are valid in Norway (AutoPASS and toll tags approved through the EasyGo cooperation between Norway, Sweden, Denmark and Austria) submit a status list of valid tags every evening. The next morning these tags are included on a status list that is used by toll plazas and the control authorities. 


How does the controller know that my private vehicle is being used for private purposes, so that I am not charged?

The controller sees that the vehicle is registered to a private individual and is not carrying a load, that there is no logo on the vehicle or other indication that the vehicle is being used for commercial purposes.

If you are uncertain that the controller will see that the vehicle is being used for private purposes, you should order a toll tag. The tag is free  - you only pay a deposit of NOK 200 which will be reimbursed to you if you sell the vehicle.


Will there be any problem if I have several valid toll tags for my vehicle when it is checked?

On your windscreen you can have any one of the valid tags for heavy goods vehicles in Norway (AutoPASS or the EasyGo tags that are approved through the cooperation between Norway, Sweden, Denmark and Austria) that are linked to the vehicle’s registration number. These tags are all included on the controller’s status list. You are permitted to have only one toll tag attached to your front windscreen. If you have more than one toll tag, any others must be stored inside radiation-proof packaging.


What happens if I do not have a valid toll tag on my windscreen when checked?

A fine of NOK 8 000 will be levied the first time you are checked. Repeated violations carry a fine of NOK 16 000.


What happens if I am stopped several times without a valid contract?

Each time you are stopped again without a valid tag within a period of two years, a fine of  NOK 16 000 will be levied.  If you are stopped again after two years, the fine is NOK 8 000.


What happens if I do not pay the fine?

The fine will increase by 50 per cent if it is not paid within three weeks. The fine of NOK 8 000 will increase to NOK 12 000, and the fine of NOK 16 000 will increase to NOK 24 000


Where can I appeal against the fine?

Send your appeal to the control authority that has imposed the fine:

  • Appeals to The Norwegian Public Roads Administration should be sent to the regional office for the region where the fine was imposed.
  • Appeals to the police should be sent to the police district where the fine was imposed.
  • Appeals to The Norwegian Customs Authority should be sent to the customs region where the fine was imposed.

How can I appeal against a fine?

You may complete an appeal form or appeal by email or letter. The appeal must include your grounds for appealing, and you must attach relevant documentation to support this. Log in to “MinSide” or contact your toll road operator to obtain the necessary documentation. Here is an example of relevant documentation (screen dump) that you can obtain from your toll road operator.


What am I required to do if I buy or sell a heavy goods vehicle?

The seller must take the tag out of the vehicle and remove the tag from the agreement by visiting "Min Side" [My Page] or by contacting the road toll operator with whom the contract is held. The buyer must sign a contract and obtain a toll tag before assuming possession of the vehicle. The tag must be linked to the vehicle's registration number and must be attached to the windscreen before the vehicle can be driven.


Contact information

Phone: 02050 (Monday–Friday 8 am–4 pm)

From abroad, call: +47 21 03 17 64 (Monday–Friday 8 am–4 pm)

www.fjellinjen.no/chat (Monday–Friday 8 am–8 pm)

For information about your contract, contact the Toll Road Operator with whom you have a contract.