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Drive through Norway without worries or an On-board Unit

Payments for passing through most toll roads in Norway are collected automatically through the AutoPASS system, meaning you can pass through AutoPASS toll roads without stopping.

If you pass without a tag, the registration plate is photographed, sometimes indicated by a flash. However, there are still a few toll stations operated manually, where you have to stop and pay. These are marked with the "Manuell" sign.

You can choose how to pay for tolls in Norway:

Alternative 1: Register and prepay tolls with your credit card

  1. Register your credit card for 1 NOK.
  2. Drive through the AutoPASS toll lanes without stopping.
  3. Prepay automaically a fixed sum of 300/1 000 NOK. Each passing will be deducted from your prepayment.
  4. Get a refund of your unused money 85 days after your prepayment.

Read FAQ Visitors' Payment here  

Alternative 2: No prepayment – pay invoice after your journey

  1. Drive through the AutoPASS toll lanes without stopping.
  2. Invoice will be sent to the owner of the vehicle from the Euro Parking Collection (EPC) service.
  3. Choose if you want to pay the invoice online by credit card or, in some countries, at a local bank.
  4. If you need assistance, contact EPC, which offers customer service in 18 different languages.
  5. Exception: Passing through toll stations also operated manually requires you to stop and pay manually. If you do not pay, you will be charged a fee of NOK 300.

Read FAQ Euro Parking Collection (EPC) service here 

For more information about Visitors' Payment: 

  • email to: ap@vegvesen.no
  • Customer Service: 02012 (from Norwegian phones only)
    or +47 91 50 20 12 (from abroad)

How do I pay with my credit card?

Your credit card will be charged a prepayment of NOK 300 for a vehicle weighing 3 500 kg or less (NOK 1 000 for vehicles heavier than 3 500 kg) after you pass your first payment point. Your vehicle’s registration plate will be photographed, sometimes indicated by a flash. This may happen during or after your stay in Norway, as it may take time to register the photos from the toll payment points you have passed. After you have registered the credit card, no active steps from your side are necessary, the process of charging and refunding will be handled automatically by the system.

I have problems registering my credit card. What can I do?

Unfortunately, some customers who have a valid credit card may encounter this problem. Please consider whether you would want to pay toll by back-payment invoice instead. Alternatively, you can try another credit card or ask your bank to help you sort out the problem.

I only passed one toll point. Why do I have to pay 300/1 000 NOK?

In order for you to avoid unnecessary fees on your credit card, we charge a prepayment of a lump sum. In the end you will pay exactly what you should, as the unused portion of the prepayment will be refunded to your credit card.

I received an error message saying that a Visitor’s Payment agreement already exists for my car. Why?

If this is a foreign rental car, another customer may already have registered it for Visitor’s Payment. In this case a new agreement can be established no sooner than on the first day after the expiry of the previous agreement (departure date). For information about the period in which the car is "blocked", you can send an e-mail to visitors@vegfinans.no.

When do I get my money back?

The unused portion of your prepayment is refunded 85 days after your prepayment, or 85 days after your Visitors' Payment ended, if this is earlier. Please log in to your online account to see the exact date for your refund. We refund the unused amount to your credit card. Please check the credit card invoice / statement for the card you used for prepayment if you doubt the refund is received according to your online account.

How can I register a second car?

In order to register a second car you need to open a second Visitors' Agreement with a different email address. It is not possible to have more than one car registered per email address. One credit card can be used for multiple Visitors' Agreements. The option for change of cars is only for replacing of one car for another in the Visitors' Agreements.

I can’t backdate my agreement to my actual arrival date. How can I pay?

It is not possible to backdate an agreement more than 3 days. You will receive invoices for payment points passed before the agreement period, and you will have to pay these separately. If you should receive any fine(s) you can send a copy to visitors@vegfinans.no and we will make the necessary arrangements so that you only need to pay for the payment point(s) you have passed.

I have received an invoice from the Euro Parking Collection (EPC) in London, UK, although I had a Visitors’ Payment agreement. What happened?

In rare cases it can happen that a payment point you have passed is not registered by our system. If the invoice from EPC is just for the road toll, it has to be paid (using your local bank account). If you have received a fine, send a copy of the invoice to visitors@vegfinans.no, and we’ll make sure that you only have to pay the road toll.

Can I pay for ferries with my Visitors' Payment?

No, Visitors' Payment is valid only for road tolls. Exception: Until June 2013, Visitors' Payment can be used for the Flakk-Rørvik ferry.

Why can’t I see the payment points I have passed when I log in?

The payment points (within the chosen agreement period) will be added manually, using the pictures taken of your vehicle’s registration plate. It takes up to an average of 20 days and a maximum of 85 days before they appear in the system.

Within 85 days after the chosen agreement period, you will receive an email with an overview of all payment points passed and the costs involved. 

What happens if I have used up my prepaid amount before the end of the agreement?

If the amount on your prepaid account drops to zero, your credit card will be charged another prepayment of NOK 300 the next time you pass through an AutoPASS payment point. As the registrations take time, a new prepayment may be charged during or after your visit to Norway.

I cannot register a new period, what can I do now?

The AutoPASS Visitors’ Payment system is for short term use of toll stations in Norway only. The agreement is limited to a period of maximum 2 months (56 days).

If you travel to Norway for more than 2 months or on a regular basis, we strongly recommend that you sign an AutoPASS tag agreement. These have no time limit, and you may get a discount at some payment points. You are also allowed to register up to two cars (two tags) per AutoPASS tag agreement. Such agreements may be registered and tags obtained at service stations (look for sign "Kr-service") or online. If you have any further questions, please contact: ap@vegvesen.no or call Customer Service 02012 (from Norwegian phone numbers) or +47 915 02012 (from abroad).

My Russian car has had Visitors' Payment, but the passages are not being charged. Why?

Unfortunately, for technical reasons certain Russian number plates cannot be read by the Visitors' Payment system. Then, the customer will receive an invoice for the passages, as though he had no prepayment agreement. If the invoice states a surcharge for illegal passing, send an e-mail to visitors@vegfinans.no stating your invoice number and your request to have the surcharge deleted.

I am back from my visit in Norway, why do you still make charges to my credit card?

The payment points (within the chosen contract period) will be added manually, using the pictures taken of your vehicle’s registration plate. It takes up to an average of 20 days and a maximum of 85 days before they appear in the system.

If and when registered toll charges for the chosen period exceed the prepayment, another prepayment of NOK 300 /1000 will be charged automatically. This may happen during or after your stay in Norway, as it may take time to register the photos from the toll payment points you have passed. The unused portion of your prepayment will be refunded to your credit card at the latest 85 days after prepayment. The date will appear in your online account.

Who has to pay tolls in Norway?

All drivers, regardless of nationality, have to pay on Norwegian toll roads. There are two tariff classes: light vehicles (3.5 tons and less) and heavy vehicles (above 3.5 tons). Motorcycles do not pay tolls in Norway. 

What is the legal basis for toll payment?

The legal basis for toll payment in Norway is vegloven §27 (Road Act), which states that tolls can be used to finance roads, and in some cases also public transport.

Why does a Euro Parking Collection collect payments for toll roads in Norway?

In order to operate the toll stations efficiently, the toll road companies have outsourced the task of collecting payments from foreign vehicles to Euro Parking Collection (EPC), which specializes in cross-border payments and debt collection.

Do I need to make an international bank transfer in order to pay?

No, normally not. In most cases EPC offers the customer to choose between payment to a local bank account or to a Norwegian bank account. This option is available in Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, the Netherlands, Norway, Poland, Portugal, Rumania, Slovakia, Spain, Sweden, Switzerland and United Kingdom. The invoice is stated in local currency, based on the exchange rate on the invoice date. It is also possible to pay by VISA or MasterCard.

Do I need to make an international call if I have any questions to EPC?

Questions and complaints should be addressed to EPC online at www.epcplc.com/communication. This will enable EPCs staff to handle your case. For some countries - Finland, Germany, Italy, the Netherlands, Norway, Portugal, Spain, Sweden and United Kingdom – it is possible to dial a local number which is redirected to EPC’s multilingual customer support. The price rate will be the same as regular domestic calls in your country.

What will the invoice look like?

The invoice will be written in the language of the cars nationality for the following 17 countries:
AT-DE, CH, DE, DK, EN-GB, ES, FI-FIN, FR, IS, IT, LT, LV, NL, NO, PL, PT, SV-SE.
All other countries will receive English invoices.

It took many months from I travelled in Norway to I received the invoice. Why?

Processing data and finding relevant information might take some time. Passages are also put on hold for short periods to enable more passages to be included in the same invoice. Therefore, the invoicing time may be longer than what you are used to.

I have been charged an additional fee of 300 NOK. Why?

You have been charged a fee of 300 NOK for one of the following reasons:

  1. You have passed a manual toll plaza in the AutoPASS-lane without having a valid On-board Unit.
  2. You have not paid the invoice in due time. 

If the invoice with the additional fee is not paid, you will get a new invoice with an additional fee of 150 NOK.

Why does the invoice include images of my car?

The image is captured in an automatic toll station. If a vehicle does not have a valid On-board Unit an image of the license plate is automatically taken in order to connect the vehicle to its registered owner. The images are included in the invoice to prove that the passage took place.

I was driving at night. Why are the images bright?

The brightness of the image is auto-adjusted in order to read the license plate number.

I have received an invoice from the EPC, although I had a Visitors’ Payment agreement. What happened?

In rare cases it can happen that a payment point you have passed is not registered by our system. If the invoice from EPC is just for the road toll, it has to be paid (using your local bank account). If you have received a fine, send a copy of the invoice to visitors@vegfinans.no, and we will make sure that you only have to pay the road toll.