Visitors' Payment

Drive through Norway without worries or a tag!

Register your credit card for 1 NOK. Prepay a fixed sum of 300/1 000 NOK after your first passage. Tolls will be deducted from the prepayment. Get a refund of your unused money 85 days after charging of your prepayment.

1. Registration

Register at AutoPASS Visitors’ Payment within 60 days prior to your trip to Norway or no later than 14 days after passing your first payment point. The trips end date has to be in the future.

Register your credit card, email address and vehicle registration plate number online to create an account. You decide the duration of the contract period, from one day to two months. Valid credit cards are VISA or MasterCard.

To make sure your credit card has been successfully registered, NOK 1 (approx. EUR 0.15) will be charged to Visitors’ Payment. You will receive an email confirmation of your agreement. Please print out the mail and bring it along on your journey.

2. Charges to your credit card

Your credit card will be charged a prepayment of NOK 300 for a vehicle of 3 500 kg or less (NOK 1 000 for vehicles heavier than 3 500 kg) when you pass your first payment point. Your vehicle’s registration plate will be photographed, sometimes indicated by a flash, at each payment point.  Passages are deducted from your prepayment. This may happen during or after your stay in Norway, as it may take time to register the photos from the toll payment points you have passed.

If and when registered toll charges exceed the prepayment, another prepayment of NOK 300 /1 000 NOK will be charged automatically.  If you do not have sufficient funds (300/1 000) on your credit card, you will be notified by email so you can refill your account.

You may at any time log in to your visitors’ agreement using your e-mail address and password. There you will find all transactions, passage dates registered and the date when the rest amount of your prepayment will be refunded to your credit card.

3. After your stay

We hope you had a pleasant stay in Norway!
The unused portion of your prepayment will be refunded to your credit card at the latest 85 days after your last prepayment. The date of the refund will appear in your online account. In addition you will receive an email with a statement of all pay points passed and the costs involved.

4. Manual payments: Important information

a) When using AutoPASS lane = No manual payment
Please do not pay AutoPASS tolls in service stations (identified by the sign “Kr service”). Such payments are not refundable.

b) No AutoPASS sign = Manual payment only
Please note that there is one toll plaza in Norway which is only manually operated (no AutoPASS lane). Your AutoPASS Visitors’ Payment is not valid for this toll plaza, referred to as “Atlanterhavstunnel” at RV 64 on the west coast.

c) Ferries
Normally you will have to pay manually at ferries, but a few ferries have AutoPASS signs. These charge the crossing to your AutoPASS Visitors’ Payment. In this case, do not pay manually but show the printout of the email confirmation of your agreement if asked to.

If you have any questions, please send an email to ap@vegvesen.no or call Customer Service: 02012 (from Norwegian phones only) or +47 915 02012 (from abroad).

When do I get my money back?

The unused portion of your prepayment is refunded 85 days after your prepayment, or 85 days after your Visitor’s Payment ended, if this is earlier. Please log in to your Credit Card Payment Account to see the exact date for your refund. We refund the unused amount to your credit card. Please check the credit card invoice / statement for the card you used for prepayment if you doubt the refund is received according to your online account.

I only passed one toll point. Why do I have to pay 300/1 000 NOK?

In order for you to avoid unnecessary fees on your credit card, we charge a prepayment of a lump sum. In the end you will pay exactly what you should, as the unused portion of the prepayment will be refunded to your credit card.

How can I register a second car?

In order to register a second car you need to open a second Visitor’s Agreement with a different email address. It is not possible to have more than one car registered per email address. One credit card can be used for multiple Visitor’s Agreements. The option for change of cars is only for replacing of one car for another in the Visitor’s Agreements.

I have problems registering my credit card. What now?

Please contact your bank first, to check if they may help you with the problem. If you still have problems, please try another credit card. If you are not able to register at all, contact visitors@vegfinans.no.

I can’t backdate my agreement to my actual arrival date. How can I pay?

It is not possible to backdate an agreementt more than 14 days. You will receive invoices for payment points passed before the agreement period, and you will have to pay these separately. If you should receive any fine(s) you can send a copy to visitors@vegfinans.no and we will make the necessary arrangements so that you only need to pay for the payment point(s) you have passed.

I have received an invoice from the Euro Parking Collection (EPC) in London, UK, although I had a Visitors’ Payment agreement. What happened?

In rare cases it can happen that a payment point you have passed is not registered by our system. If the invoice from EPC is just for the road toll, it has to be paid (using your local bank account). If you have received a fine, send a copy of the invoice to visitors@vegfinans.no, and we’ll make sure that you only have to pay the road toll.

Why can’t I see the payment points I have passed when I log in?

The payment points (within the chosen agreement period) will be added manually, using the pictures taken of your vehicle’s registration plate. It takes up to an average of 20 days and a maximum of 85 days before they appear in the system.

Within 85 days after the chosen agreement period, you will receive an email with an overview of all payment points passed and the costs involved. 

What happens if I have used up my prepaid amount before the end of the agreement?

If the amount on your prepaid account drops to zero, your credit card will be charged another prepayment of NOK 300 the next time you pass through an AutoPASS payment point. As the registrations take time, a new prepayment may be charged during or after your visit to Norway.

I cannot register a new period, what can I do now?

The AutoPASS Visitors’ Payment system is for short term use of toll stations in Norway only. The agreement is limited to a period of maximum 2 months (56 days).

If you travel to Norway for more than 2 months or on a regular basis, we strongly recommend that you sign an AutoPASS tag agreement. These have no time limit, and you may get a discount at some payment points. You are also allowed to register up to two cars (two tags) per AutoPASS tag agreement. Such agreements may be registered and tags obtained at service stations (look for sign “Kr. Service”) or online. If you have any further questions, please contact: ap@vegvesen.no or call Customer Service 02012 (from Norwegian phone numbers) or +47 915 02012 (from abroad).

I am back from my visit in Norway, why do you still make charges to my credit card?

The payment points (within the chosen contract period) will be added manually, using the pictures taken of your vehicle’s registration plate. It takes up to an average of 20 days and a maximum of 85 days before they appear in the system.

If and when registered toll charges for the chosen period exceed the prepayment, another prepayment of NOK 300 /1000 will be charged automatically. This may happen during or after your stay in Norway, as it may take time to register the photos from the toll payment points you have passed. The unused portion of your prepayment will be refunded to your credit card at the latest 85 days after prepayment. The date will appear in your online  account.